Terms of Service

Sikafon, operated by EGAL. Last updated 18 August 2026.

These terms govern your use of Sikafon. They are written plainly, and where Sikafon's role is narrower than people usually assume, they say so rather than leaving it to be discovered.

1. What Sikafon is, and what it is not

Sikafon gives you a name for your money — an @handle — and moves money between those names. It is an identity and routing layer.

Sikafon is not a bank, and Sikafon never holds your money. Not in transit, not in a pool, not overnight. Your value stays in your own account at a licensed institution. Sikafon carries the instruction, proves it happened, and keeps the record.

This has consequences worth understanding before you rely on the service:

• Your bank holds your funds and is responsible for them, under its own agreement with you.
• Sikafon cannot credit, debit, hold or lend your money on its own account.
• Sikafon cannot reverse a payment by itself. A reversal is something the bank performs; we record it.

Services that would require Sikafon to hold customer value — escrow, savings, credit, cards, vaulted gold and foreign exchange — are switched off in the product, not merely absent from it. They stay off until there is a licensed partner who holds the funds, or a licence of our own.

2. Your account

You must be 18 or over and provide accurate information.

Your @handle is your payment address, your login and your name on Sikafon. You may not choose a handle to impersonate someone, and we may reclaim a handle obtained in bad faith.

Your PIN authorises money to move. Keep it to yourself. We store only a hash of it and cannot recover it for you. Anyone who has your PIN can instruct payments as you.

Opening a bank account through Sikafon means giving identity information to the bank, which decides whether to open it. Sikafon does not make that decision and cannot overturn it.

3. Payments

You declare a purpose before money moves. Every payment states what it is for. This is required, not optional, and it travels with the payment into the ledger and the audit trail.

Check the payee. Payments to an @handle are executed as instructed. Confirm the human-readable name, the amount and the purpose before you authorise.

A payment whose outcome we cannot confirm is frozen, not retried. If the bank does not give a definitive answer, the payment enters a held state and is never automatically retried. It waits until the bank's own record answers. This is deliberate: a blind retry is how people get charged twice. It means a payment can sit unresolved for a period, and we would rather hold your payment than double it.

Limits apply. Rolling velocity limits and per-account controls exist to protect you and to meet regulatory requirements. They may refuse a payment you consider reasonable.

4. Agents and Companions

You may grant an agent scoped authority to spend within explicit bounds — a total, a per-payment ceiling, permitted merchants, an expiry. An agent holds a scoped key and never your PIN, its allowance visibly falls as it spends, and you can end it in one action. An agent's spending goes through the same checks, ledger and audit trail as your own.

A linked Companion may propose a payment and may never consent to one. Consent is yours.

You remain responsible for authority you grant while it is in force.

5. What you must not do

• Use Sikafon for anything unlawful, including money laundering, terrorist financing, fraud, or sanctions evasion.
• Impersonate another person or business.
• Attempt to enumerate customers, probe the platform for weaknesses without our written permission, or interfere with its operation.
• Use another person's account or credentials.

We may suspend or close an account that breaches these terms, or where we are required to.

6. Merchants and the public API

If you use Sikafon as a merchant or build on the public API, you are additionally responsible for the accuracy of what you sell, your own tax and regulatory obligations, and keeping your API keys secret. Test keys are for testing. Live keys move real money.

7. Fees

Fees, where they apply, are shown before you confirm a payment. We do not add an undisclosed margin to an exchange rate: what you see is the rate.

8. Availability, and what we do not promise

We work to keep Sikafon available and correct, but we do not promise uninterrupted service. Sikafon depends on banks, networks and infrastructure we do not control, and a bank outage will stop payments regardless of anything we do.

Sikafon is at an early stage. Some capabilities are declared unavailable in the product precisely because they are not ready, and we would rather refuse a capability than pretend to offer it.

9. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence.

Subject to that, Sikafon is provided as it stands, and we are not liable for indirect or consequential loss, or for loss arising from your PIN or credentials being disclosed, from a payment you authorised to a payee you chose, or from an outage at a bank or network provider.

The precise liability position and any cap require legal settlement before publication — see the note below.

10. Complaints and disputes

Tell us first: most problems are faster to fix directly. Where a payment is disputed, our records — a single correlation identifier across every stage of the payment, each with its own evidence — are designed to make what happened checkable rather than arguable.

Complaints about a bank account are matters for the bank that holds it.

These terms are governed by the laws of Ghana.

11. Changes

We may change these terms. Where a change is significant we will tell you in the app before it takes effect.

12. Contact

Reach us through the Tell us something box on our help page, at sikafon.com/help. It works whether or not you are signed in. There is a field for your phone number or email address: leave one if you want a reply.

EGAL's company registration number and registered address are to be completed before publication.